THE IVORY ROOM   -   WHERE TO BUY   -   CONTACT US   -   ONLINE ORDERING   -   RETURN POLICY

WANT TO TRY YOUR FAVORITE GOWN ON?
​NO PROBLEM!

1) Order your favorite ECD gown by entering your measurements to help our team select the best size for you. Please note that the gowns come in standard sizes,  you may need to get alterations for a perfect fit.  When it arrives, don't be shy- try it on!
LOVE THE GOWN? PERFECT! YOU'RE DONE! CONGRATULATIONS ON FINDING YOUR PERFECT GOWN!
2) Not "the one"?  Simply ship her back within 3 days.
​3) Exchange for a new size or another gown style, or return the gown for a full refund minus shipping and a $100 restocking fee.
4) Want to customize the gown? no problem! Simply  Schedule a Virtual Appointment on Our Scheduling Page, To Meet With A designer and Go Over the Details!  Please Note that Customized Gowns are not Returnable.  

Online ordering FAQ:
- Turnaround time for all online gown orders is about 16 weeks from order date to arrival at your door. Should you need a rush order, please select the Rush option under shipping at checkout for 8-12 week delivery.  If you need a gown sooner, please email us and we will check to see what we have in stock for immediate delivery!
- Please review our return policy here.

Before ordering your gown you should take your measurements to assure you have the correct size for your body shape. 
Bust:
Take a measuring tape and measure around the largest part of your bust.
Waist:
With your measuring tape measure around the smallest part of your waist. This should be in-between the bottom of your ribcage and the top of your hip bones.
Hips:
Using your measuring tape measure around the largest part of your hips and bum.

After you receive your gown:

- Your gown may be wrinkly from shipping, the best way to smooth your gown is to steam it. Ironing your gown is risky and could result in the fragile bridal fabrics being melted or damaged. If you don't have a steamer we recommend a Conair Extreme Steam Fabric Steamer, which can be purchased at most stores (Target, Walmart, etc) for around $30-$40. Be sure to steam each individual layer for the best, smoothest look.

- Try on your gown. The best way to put on your gown is to STEP INTO IT, feet first, Do not pull the down over your head, if it can be avoided. Not only does this increase the chance of getting make-up on your gown, it also causes the internal lining of the gown to bunch up and not lay nicely. Shoes should be put on after the gown is on. Please keep in mind that all Elizabeth Cooper Design gowns are designed to be worn without a bra. Some brides like the extra padding and support provided by a bra, however it is best to experiment with wearing the gown with and without a bra to see which achieves the smoothest look through the bust.

- Your gown will not look nice if it is not done up properly. Get someone you know to lace up your gown for you. Lacing should start at the top of the gown, criss-cross, every row, all the way down to the bottom. Be sure to have the lacer tighten each new row as they lace, to assure the best fit. They will also need to smooth and tuck the underlying panel as they lace. Once they reach the bottom they should reach their hand up the back of the skirt, grab the excess laces and pull them down into the dress. After the excess laces are inside the back of the gown they should be tied into a knot to secure the corset as well as to keep the excess laces from being stepped on. Watch our corset lacing tutorial here.

- If something doesn't feel quite right: perhaps the sleeves are too tight, or the bust is too loose, it is important to keep in mind that almost anything can be easily fixed with an alteration. Often when brides find that the sleeves feel too tight they feel that the solution is to go up a gown size, this is usually not the case. Going up a gown size will often result in an ill-fitting gown. The easier way to fix this issue is to have the sleeves loosened by a professional seamstress. Common alterations include: bringing in the gown, taking out the gown, hemming the gown, loosening/tightening the sleeves, changing the neckline, changing the sleeve length, adding length to the gown, lining the sleeves, taking out the lining of the sleeves, bustling your gown, etc. Almost any imperfection in your gown can be fixed with a quick alteration.

IF YOU HAVE ANY QUESTIONS REGARDING YOUR GOWN PLEASE E-MAIL US AT [email protected] AND WE WOULD BE GLAD TO ASSIST YOU.

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